ELITE BALLOON ARTISANSHIP
FAQ
Whether you're planning a grand celebration or a surprise gift, we've gathered everything you need to know about our premium Bobo balloon services and artisanal floral arrangements in the Brisbane area.
Balloon Questions Answered
Frequently asked questions about our luxury bespoke balloon deliveries, artisanal floral arrangements and gifts, delivered in the Brisbane area.
When should I book?
We recommend booking 2 days in advance for all pictured styles and 7 days in advance for custom bespoke orders.
What are the delivery fees?
Delivery starts from $15 within Brisbane. The final fee is dependent on the specific suburb for your delivery.
How long do balloons last and what is the best way to care for my bloom balloon?
Our high-grade Crystal Bloom Balloons typically last 2-3 weeks. Keep them away from direct sunlight to maintain their premium look.
Do you deliver to hospitals or businesses?
Yes, we do. Please provide the hospital, ward and room numbers. We coordinate with Brisbane hospital receptions for seamless delivery. Be aware that we may have to leave the delivery at reception or mail room to be provided to the recipient. We do not accept responsibility if the delivery is not passed on.
What materials do you use?
We use high-grade crystal bloom balloons and premium artificial silk flowers for a long-lasting, luxury look.
What time will my order arrive?
We cannot guarantee a specific time of day for delivery but will do our best to accommodate any requests.
What do I do if there is no name attached to my order?
Send us a message using the 'Contact Us' form. We are happy to provide you with the sender's details if they have granted us permission to share.
Who do I contact if I have questions?
Send us a message using the 'Contact Us' Form. We will answer your questions as soon as possible.
What is your return policy for damaged balloons?
If your balloon arrives damaged, please notify us within 3 hours of delivery and share a photo. We will provide a replacement or a full refund depending on the situation.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, PayPal as well as electronic fund transfers (EFT) for custom orders.